Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Portugal : 1 - 3 business days
- Spain : 2 - 3 business days
- North America : 7 - 13 business days
- Europe : 4 - 8 business days
- Australia, New Zealand and Oceania : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Custom orders are welcome!!
If you are looking for one, please do not hesitate to contact me through the conversation button or the request custom order button. I will then work with you on what you are looking for and create it and when we agree on a price for the item, I will list it in my shop reserved for you in your first name for you to purchase. Custom Orders require payment in full upfront including shipping and handling before item will be completed and sent.
What is the shipping method?
I ship Monday to Friday except public holidays.
I make shipment through the postal service in Portugal.
Once I receive your payment, your item will be carefully packed to prevent it from being damaged or bent in shipping. In addition, the item will be sent through the postal service in Portugal, as REGISTERED shipping.
So, when your order is shipped, I will tell you the tracking number so you can track your order during shipping.
What to do if the address you wrote in the buying process is wrong?
Please ensure your address is correct before completing your order, but if you give a wrong address during the purchasing process, don't worry, contact me as soon as possible!